The following terms and conditions govern the use of this website and outline the legal responsibilities and obligations that shall exist between you and Marie-Chantal Ltd. By placing an order on this website, you have thus read and agreed to these terms and conditions. If you have any questions, please contact us at [email protected].
When placing an order, you undertake that any and all information given is accurate and complete. All orders are subject to acceptance and product availability. Once you have placed an order we will send you an email confirming that your order has been received and accepted. A contract between you and Marie-Chantal Ltd. for the sale of our products only exists once an order has been placed. Prices and availability of goods are subject to change without notice. The chosen delivery charge will be added to your order value. Note that we are unable to offer gift wrapping on sale items.
Special offers cannot be used in conjunction with any other promotion, unless stated otherwise. If a promotion is only valid for orders over a certain amount, that amount does not include delivery or the cost of a gift box. *Sale and Toys & Books products are excluded from all promotions and discounts.
Stock permitting, all orders are usually dispatched within 48 hours. Items purchased over the weekend or on UK bank holidays will be sent out the next working day. Once your order has been dispatched we are unable to change the delivery address. Each order is assigned a Tracking Number to track your order.
The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If your delivery address is outside of the UK, you may be subject to import duties and taxes, which are levied once a shipment reaches your country.You must meet any additional charges for customs clearance. Please note that customs policies vary widely from country to country. We recommend you contact your local customs office for further information.
If you wish to return items for a refund or an exchange, please follow the outlined Returns Procedure as stated below. Full priced products must be returned in new, unworn and unused condition with original tags attached within 28 calendar days of receipt. Marie-Chantal Ltd will not accept returns of products that have been worn, used and/or original tags removed. In such cases, the customer will be informed and the product(s) returned to the customer. Sale products must be returned in new, unworn and unused condition with original tags attached within 14 calendar days of receipt.
Marie-Chantal Ltd will not accept returns of products that have been worn, used and/or original tags removed. In such cases, the customer will be informed and the product(s) returned to the customer. Due to hygiene reasons, we are unable to refund hosiery, hair accessories or custom jewellery.
If a refund has been requested, we will finalise within 5 working calendar days. During promotional seasons, your request may take longer than usual. Please allow up to 5 working days for funds to reappear in your account. All goods purchased via our website or telephone must be returned to our warehouse address only.
Goods purchased via our website or by telephone may not be returned to any of our stores under any circumstances. If you request an exchange, please clearly state your intention on the supplied Returns Form with the appropriate colour, size and item name. Please send all returns to:
Marie-Chantal Ltd - Returns
ePoint Medway - Noatum Logistics
James Swallow Way
Hoo
ME3 9GX, Rochester
Kent
United Kingdom
Please note, postage costs and any costs thereafter associated to the return of items are responsible by the customer. We strongly advise opting for a reliable courier with a tracking service available to safeguard your interests in the instance the parcel is loss during transit.
In order to guarantee a secure and pleasant shopping experience, MarieChantal.com uses Sagepay technology. MarieChantal.com has chosen Sagepay for maximum security during the payment process, thus the information you give on the site will be protected. Should you have any questions or concerns please do not hesitate to contact our Customer Support department.
Marie-Chantal Ltd. respects the privacy rights of its online visitors and recognizes the importance of protecting information provided by them. Any information that you provide will be held and transmitted in a safe and confidential environment. Marie-Chantal does not share any of your data with 3rd parties. For detailed information about how we use your personal information, please read our Privacy Policy.
The specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. While the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used.
The contents of these pages (including images, designs, logos, photographs, text and other materials) are the copyright trademark and registered trademark of Marie-Chantal Ltd. or its content and technology providers or their respective owners. The copying, modification, distribution, reproduction or incorporation into any other work or part or all of the material available on this website in any form is prohibited without permission.
The Marie-Chantal mobile message service (the "Service") is operated by Marie-Chantal (“Marie-Chantal”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Marie-Chantal’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Marie-Chantal through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialling system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Marie-Chantal. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to MCLondon or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Marie-Chantal mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to MCLondon or email [email protected].
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
To the fullest extent permitted by law and save as provided above, Marie-Chantal Ltd. shall not be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Marie-Chantal Ltd or any of its members, agents, directors, employees or otherwise) for any indirect, special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.
While Marie-Chantal Ltd uses reasonable endeavours to ensure that the information on this website is accurate and up-to-date, it does not give any warranty as to its accuracy or completeness and Marie-Chantal Ltd will not be responsible for any errors or omissions or for the results arising from the use of such information. While Marie-Chantal Ltd. takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Further, Marie-Chantal Ltd. will not be responsible nor liable for your use of any other websites which you may access via links within this website. Marie-Chantal Ltd. does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Marie-Chantal Ltd. The entire liability of Marie-Chantal Ltd under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
Marie-Chantal Ltd will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
Marie-Chantal Ltd may assign or transfer any of its rights or sub-contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or subcontract any of your obligations under these terms and conditions except with the specific permission in writing of Marie-Chantal Ltd.
Our Details
Marie-Chantal Ltd
Alvarium Private, 10 Old Burlington Street WIS 3AG
Company Registration Number: 04693315
VAT Registration Number: GB82043I473